This policy applies to paid Enthyma plans bought from our reseller and Merchant of Record, Paddle. It is part of the Terms of Service. Nothing in this policy limits your rights under Paddle's buyer terms or under the law.
1. Who processes refunds
Paddle processes all payments and refunds. You can request a refund through our support at help@sorascorp.com or directly through Paddle at https://paddle.net. Approved refunds usually reach you within 5–10 business days, depending on your bank.
2. First payment
The first payment of a new subscription is refundable in full if you ask within 14 days of that payment. A full refund of the first payment ends the subscription and the paid plan. [Counsel: verify against Paddle's buyer terms.]
3. Renewals
Renewal payments are not refundable, except:
- where the law requires a refund;
- for duplicate charges, which we refund in full;
- pro rata, when you terminate during a notice period because of a material adverse change to the Terms (Terms section 20.2);
- pro rata, when you object to a new sub-processor and terminate under the Data Processing Addendum;
- at our discretion, after an extended outage of the Service.
4. Cancelling
Cancelling stops the next renewal. You keep access until the end of the period you have paid for. The remaining prepaid period is not refunded unless the law or this policy requires it.
5. Chargebacks
Please contact us before disputing a charge with your bank: we review every request first and most issues are resolved quickly. While a chargeback is open we may suspend the account.